Shipping Policy
Free Shipping on orders over $100
Orders must be $100 after any discounts or coupons are applied to receive the free shipping.
Free Shipping excludes Wholesale orders, any shipments outside of the contiguous 48 United States and International Countries, all 55lb. bags of salt, Equine Electrolyte Salts (14lb, 22lb & 55lb bags)
How our shipping rates work:
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The Selina Naturally® shipping charges are based on your zip code and the total weight of your order so that we can offer rates that are both fair and accurate for everyone! 1
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We use the following Shipping methods: UPS, USPS (postal mail), and a synergistic shipping method between the two, called SurePost. We also offer UPS Expedited and 2 to 3 day shipping options. USPS Flat Rate Priority envelope and boxes is available but this is restricted to size/shape of the order and you must call our customer service.
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Alaska, Hawaii, and Puerto Rico residents please call or email to receive a domestic USPS Flat Rate Priority quote.
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International Orders: We are not currently shipping internationally due to an extreme influx in demand.
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If you are a store or business account customer (i.e. bulk and cases), you can order by phone or web with the Selina Naturally® Wholesale Department. Please note that we are currently not accepting new wholesale accounts at this time. Please email wholesale@selinanaturally.com for further questions 4
Please be aware that due to recent extreme demand increases and the nature of our hand-harvested, packaged, and shipped goods, your order placed today could take up 20 business days to ship. Once your order ships you will find tracking on your Selina Naturally order history. We are not able to expedite orders at this time. Please also note potential delays in shipping and transit times until further notice. We are working very hard to keep up with the demand for our products.
Please note that our facility is closed on the weekends so any order placed during that time will see a longer lag in shipping. We are located in North Carolina, so please take that into account when configuring your estimated time of arrival to receive your order!
Customer Service hours: Monday- Friday 9am- 4pm. EST
If you have any questions, please contact the Selina Naturally® Customer Service Department via email at info@selinanaturally.com
1 Shipping price restrictions apply to orders that are considered extremely heavy. Orders weighing over 100 lbs. will require a call from a Customer Service Representative to customize a more accurate, reasonable shipping rate. Please never hesitate to call us if you have questions about your shipping charge on your heavier orders.
2 Free Shipping offers at Selina Naturally® exclude: the use of more than one coupon per order, the use of a current promotion on a previous order, Wholesale orders, any shipments outside of the contiguous 48 United States and International Countries, 55lb. bags of salt, & certain drop-ship items. .
3 Our Celtic Sea Salt® products are available in grocery stores nationwide. If you cannot find a particular product locally, ask your local grocer or co-op to carry it at their store. If they are unable to get the product through their distributors, they can contact our Wholesale Department at 1-888-353-0030, for bulk and case discounts.
Walk-in and Local Pick up Orders
All orders could take up to 20 days to prepare, we will contact you when the order is ready for pick up. Pick up hours are 9am – 4pm Monday through Friday.
Returns Policy
At Selina Naturally®, our mission is to provide the best customer satisfaction to our customers. If you are unhappy with the item you received we will gladly accept an exchange, apply a refund to your account, or offer store credit. Often times you will need to ship the product back to our facility for assessment.
You can download our return form by clicking here.
Selina Naturally® will not issue credit for any merchandise that has reached beyond the 30 calendar days from the time you received your order. Selina Naturally® does not replace or refund products purchased from 3rd party sellers.
Non-defective, unopened items may be returned for 100% exchange or refund. There will be a 20% restock fee deducted from the refund amount on any item returned that was used or opened. Original shipping charges are not always refundable.
Please never hesitate calling our Customer Service Department about your return.
1-800-867-7258
Due to the variety of products we offer, our return and exchange policy may vary. Decisions with returns may be determined on a case by case basis.
We look forward to serving you and appreciate your business.